Customer Satisfaction

Growing organizations face a variety of opportunities and a diverse array of customer demands. These new opportunities and the need to stay competitive drive the need to add new services, geographic coverage and new clients. While adding new clients is absolutely essential, it is equally important to ensure that existing clients are well-satisfied.

Butler International recognizes the importance of keeping our clients satisfied and places a high focus on Quality and Client satisfaction for the services we offer.

• Butler’s Focus on Quality
• Customer Satisfaction Survey
• Y-o-Y Customer Satisfaction Trend
• Client Longevity
• Client’s Testimonial

Butler’s Focus on Quality

Butler is passionate about Quality. We know it takes industry best practices to deliver the quality of service our customers expect. Butler’s focus on quality permeates across all the services we offer as Quality and maximized Return on Investment are essential constituents for our client’s satisfaction.

Butler’s industry certifications, including: AS9100, ISO 9001-2000 and TL9000, ensure that we adhere to best practices and exceed the quality requirements our customers expect.

Customer Satisfaction Survey

Butler recognizes the importance of customer satisfaction and considers Customer Satisfaction Survey as an important tool not only to measure the satisfaction of clients across different parameters, but also to derive important inputs for improvement of services and further organizational growth.

We use a web-based customer satisfaction tool to collect customer feedback. At the completion of every project, a data survey question is emailed to the customer. The feedback across various parameters such as: Overall Satisfaction with our services, willingness to continue to do business and their perception of Butler being Best-in-Class is collected and reviewed on a regular basis for continuous process improvement.

All our functions are continuously analyzed and refined, with ongoing improvements in the areas of cost, cycle time and productivity that ultimately benefit all our customers.

Y-o-Y Customer Satisfaction Trend

Client Longevity

Client longevity is another reflection of Customer Satisfaction with Butler. It speaks volumes on the ability of the service provider to deliver solutions aligned with the client’s business objectives. Customers do not remain with supplier who fails to deliver. Butler’s Top Ten clients have average longevity of 25 years!

Client’s Testimonial

Here are some of our customers’ quotes

• The knowledge and experience they bring to the table and the can do attitude is commendable.
• Sales management is upfront friendly and very responsive to our needs
• Quality candidates at competitive prices.
• Butler provides me with consistently excellent service. Any issues are immediately discussed and resolved.
• Availability of experienced core installers
• Butler's employees always return my calls promptly. The quality of the work is excellent and the staff is very professional
• Flexibility and responsiveness.
• Very professional and prompt.
• My contacts at Butler are what I consider to be some of the best in the business...always responsive helpful caring
• Butler Account Managers are always willing to have the CAN DO attitude. It really is a joint effort between them and us.
• I have worked very closely with the Butler management staff for the past 10 to 12 years.