Application Maintenance

Application maintenance is a critical function for enterprise companies in that it offers real time performance management, application upgrades, application scaling, and a host of other functions important to the business.

Application maintenance is an ongoing and time-consuming activity and can be an expensive preposition for many organizations. Application maintenance outsourcing requires deep expertise in the application and thorough understanding of your line of business.

Be it fixing an issue or making an enhancement, Butler can help you with our certified and proven processes coupled with an established application maintenance methodology to ensure enhanced efficiency and performance.

Butler Application Maintenance Advantages

• Best-of-breed technical solutions
• Improved application stability
• Application of stringent goals for metrics measurement and analysis for enhanced performance
• Extensive internal training programs to enhance both technical and team skills
• Lower cost of maintenance through mature, standardized, and reliable processes
• Anticipate and plan better due to rich experience and controllable, mature methodology
• Follow the sun and provide 24X7 support to mission critical applications through global presence and offshore development center in India
• Frees up your valuable IT staff and other resources for more strategic, core initiatives

Butler Application Maintenance Expertise

Our expertise includes

• Defect tracking and fixes
• Application enhancements
• Platform migrations.
• Patch implementation

These services can be implemented remotely or onsite

Production Support for Applications

Butler has well-defined and mature production support processes, arrived at through over two decades of experience. This expertise enables the timely capture, tracking and troubleshooting of issues.

Efficient production support is accomplished by distributing the support environment between various levels depending on the service request. All activities are governed by Service Level Agreements (SLAs). Each request is processed through two levels of support, L1 and L2.

Butler Expertise

• Level 1
  • Continuous product sustenance
  • Enhancements and fixes
• Level 2
  • Platform migrations
  • Conversions across technologies

Butler Advantages

• Customizable help desk services availability ( 24x7 / 16x5 / 08x5 a week ).
• Established global delivery model for quick resolution of the critical issues
• Effective usage issue archives for quick resolution and better Issue management in future.
• Usage of web tools which are open to our customers
• Highly skilled domain experts, well-defined processes, stringent quality measures, compliance to international standards.