Technology Services

Production Support

We, at Butler have well-defined and mature production support processes, arrived at through over two decades of experience. This expertise enables us to timely capture, track and troubleshoot issues.

Efficient production support is accomplished by distributing the support environment between various levels depending on the service request. All activities are governed by Service Level Agreements (SLAs). Each request is processed through two levels of support L1 and L2.

Butler Expertise

• Level 1
  • Continuous product sustenance
  • Enhancements & fixes
• Level 2
  • Platform migrations
  • Conversions across technologies

Butler Advantages

• Customizable help desk services availability ( 24x7 / 16x5 / 08x5 a week )
• Established global delivery model for quick resolution of the critical issues
• Effective usage issue archives for quick resolution and better Issue management in future.
• Usage of web tools which are open even to our customers
• Highly skilled domain experts, well-defined processes, stringent quality measures, compliance to international standards.